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Workplace Violence

Description:

Workplace Violence Prevention TrainingThe PrepareTraining® program is an adaptable and expansive curriculum that can be customized to meet the evolving needs of any work environment. With a core philosophy of Respect, Service, and Safety at Work ®, the program offers proactive solutions so organizations can count on confident, well-trained employees who respond consistently and effectively to a variety of challenging situations. Any workplace environment facing difficult or disruptive customers, employees, or visitors will benefit from this unique Workplace Violence Prevention Training program.

The Foundation Course introduces the key components of the program. Participants acquire the skills to effectively respond to anxious, irrational, angry, hostile, or potentially dangerous behavior, and minimize the negative impact of challenging encounters. Participants will:

◦Learn how crisis situations evolve and develop.
◦Examine the issues that impact Respect, Service, and Safety at Work®.
◦Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
◦Practice de-escalation strategies.
◦Learn how to set limits with individuals who are verbally aggressive and non compliant.
◦Understand the reciprocal relationship between one's own behavior and the behavior of others.
◦Develop coping mechanisms that can help maintain professionalism during confrontations.
◦Explore ways to learn from crisis situations and improve future interventions.

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